Man with Van Chelsea Privacy Policy

This Privacy Policy explains how Man with Van Chelsea collects, uses, stores, and protects personal data of its customers and prospective customers within the Chelsea service area. It is intended to comply with the UK General Data Protection Regulation and any applicable data protection legislation. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all customers and prospective customers of Man with Van Chelsea in the Chelsea service area, including individuals and businesses who contact us for enquiries, quotations, bookings, or after-service support. Man with Van Chelsea acts as the data controller for the personal data described in this Policy, determining the purposes and means of processing that data.

Types of Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The types of personal data may include:

Identification and contact details, such as your name, address, pick-up and delivery addresses, and general location within the Chelsea area.

Communication details, such as the content of your enquiries, quotations requested, booking confirmations, feedback, and any correspondence between you and Man with Van Chelsea.

Service and booking information, such as preferred dates and times, details about items to be moved, access information for properties, and any special instructions necessary to complete the service safely and efficiently.

Billing and transaction information, such as the amount charged for services, payment method used, and records of invoices and receipts. We do not store full payment card details; where card processing is required, this is handled by secure payment processors.

Technical and usage information, which may include basic information about how you access our online content or contact forms, such as device type and general interaction data, where applicable.

Lawful Bases for Processing

Man with Van Chelsea processes personal data only where we have a lawful basis under the UK General Data Protection Regulation. Depending on the situation, we may rely on the following bases:

Contractual necessity. We process personal data to enter into and perform a contract with you, including handling your enquiries, providing quotations, confirming bookings, carrying out removals or transport services, and managing payments and billing.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, preventing fraud or misuse, maintaining records, and responding to general queries.

Legal obligation. We process personal data where necessary to comply with legal or regulatory obligations, such as tax, accounting, or insurance requirements and any applicable statutory retention duties.

Consent. In limited cases, we may rely on your explicit consent, for example for certain forms of direct marketing communications. Where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To respond to enquiries, provide quotations, and manage bookings for Man with Van Chelsea services.

To deliver removal and transport services, including coordinating logistics, planning routes, and ensuring safe and efficient handling of your items.

To manage our relationship with you, including customer service, responding to feedback or complaints, and dealing with post-service queries.

To administer our business, including record-keeping, financial management, and internal reporting.

To meet legal, regulatory, and insurance requirements, including in connection with disputes or legal claims.

To improve the quality and efficiency of our services, including the training of staff and monitoring of service performance.

Data Sharing and Processors

Man with Van Chelsea may share personal data with trusted third parties that help us deliver our services or operate our business. Where these third parties process personal data on our behalf, they act as data processors and are required to comply with contractual and legal safeguards.

Typical categories of data processors may include:

Payment processing providers who handle card or electronic payments securely.

IT and system providers that support our booking systems, data storage, and communication tools.

Professional advisers such as accountants or legal advisers, where this is necessary for business operations or for the establishment, exercise, or defence of legal claims.

We may also share personal data with third parties where required by law, regulation, or court order, or where necessary to protect our rights, safety, or property, or those of our customers or others.

We do not sell your personal data to third parties.

International Data Transfers

Where any personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect it, in accordance with applicable data protection laws. Such safeguards may include the use of standard contractual clauses or other legally recognised transfer mechanisms.

Data Retention

Man with Van Chelsea keeps personal data only for as long as necessary for the purposes for which it was collected and to satisfy any legal, accounting, or reporting requirements.

In general, contact, booking, and billing information related to services provided is retained for a period aligned with legal limitation periods and tax or accounting rules. This enables us to respond to queries about past services, handle potential disputes, and meet our legal obligations.

Where personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention and deletion procedures.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures are designed to provide a level of security appropriate to the risks associated with our processing activities. Access to personal data is limited to those employees, contractors, and processors who have a business need to know and who are subject to confidentiality obligations.

Your Data Protection Rights

Under the UK General Data Protection Regulation, individuals have a number of rights regarding their personal data. Subject to certain conditions and exemptions, you may exercise the following rights in relation to personal data held by Man with Van Chelsea:

Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about how it is used.

Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure. In certain circumstances, you can request the deletion of your personal data where there is no longer a lawful basis for us to continue processing it.

Right to restriction of processing. You can request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of the data or our grounds for processing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, transmit it to another controller.

Right to object. You have the right to object to processing that is based on our legitimate interests, including direct marketing activities. We will cease processing unless we have compelling legitimate grounds that override your interests, rights, and freedoms, or for the establishment, exercise, or defence of legal claims.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how Man with Van Chelsea handles personal data, you may contact us using the details provided on our customer communication channels. We will respond to your request in accordance with applicable legal time limits.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns.

Changes to This Privacy Policy

Man with Van Chelsea may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will take effect from the date the updated Policy is made available. You are encouraged to review this Privacy Policy periodically so that you remain informed about how we handle personal data for customers in the Chelsea area.