Man with Van Chelsea Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Chelsea provides removal, transport and related services. By making a booking, using our services, or allowing goods to be handled or transported by us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Chelsea, the provider of removal and related services.

1.2 "Customer" means the person, firm or organisation requesting or receiving the services.

1.3 "Services" means any removal, transport, loading, unloading, packing, delivery, collection, storage assistance or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to provide the Services.

1.5 "Goods" means all items, belongings, furniture, equipment, boxes and any other property handled, moved, or transported by the Company on behalf of the Customer.

1.6 "Service Area" means the areas in which the Company ordinarily provides its man and van and removal services, including Chelsea and surrounding districts, as may be varied from time to time.

2. Scope of Services

2.1 The Company provides man and van services, household and office removals, small and medium-sized moves, item collection and delivery, and related services within its Service Area and to other locations as agreed at the time of booking.

2.2 The exact scope of the Services will be confirmed at the time of booking based on the information supplied by the Customer. The Customer is responsible for ensuring that all information provided is accurate and complete.

2.3 The Company reserves the right to refuse to handle or transport any Goods that are unsafe, illegal, prohibited by law, or which in the reasonable opinion of the Company may pose a risk to the Vehicle, personnel, other Goods, or third parties.

3. Booking Process

3.1 Bookings may be made by the Customer through any method accepted by the Company at the relevant time, such as online forms or other approved channels. The Company may update its booking methods from time to time.

3.2 A booking is only confirmed when the Company has accepted the request, issued a confirmation, and, where applicable, received any required deposit or prepayment.

3.3 The Customer must provide full and accurate details at the time of booking, including:

a) Collection and delivery addresses, including access details such as floor levels, lifts, parking restrictions and distances from the Vehicle to the entrance.

b) The nature and approximate volume or list of Goods to be moved, including any large, heavy or fragile items.

c) Any special requirements or conditions, such as dismantling or reassembly of furniture, packing services or multiple drop-off locations.

3.4 If, upon arrival, the actual work required differs substantially from that described at the time of booking, the Company may adjust the price, modify the Services, or decline to carry out all or part of the work.

3.5 The Customer must ensure that they, or a responsible representative, are present at the collection and delivery addresses at the agreed times to provide instructions and to sign any required documents.

4. Quotations and Pricing

4.1 Any quotation provided by the Company is based on the information supplied by the Customer and on normal access and conditions at the collection and delivery addresses.

4.2 Quotations may be provided as fixed prices or as hourly rates, as specified by the Company. Where an hourly rate applies, the chargeable time will normally begin when the Vehicle and team arrive at the collection address and end when unloading is completed at the final destination, unless otherwise agreed.

4.3 Quotations do not include any additional costs that may arise due to inaccurate or incomplete information, delayed access, waiting time, parking charges, tolls, congestion charges, ferry costs, storage fees, or other unforeseen expenses. Such additional costs may be added to the final invoice.

4.4 The Company reserves the right to revise any quotation where:

a) The Customer has provided inaccurate or incomplete information.

b) The work is not carried out within three months of the quotation date.

c) Changes to routes, addresses or timings are requested.

d) Circumstances beyond the Company’s reasonable control affect the performance of the Services.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due on or before completion of the Services on the day of the move. The Company may require full or partial payment in advance or a deposit to secure the booking.

5.2 Accepted payment methods will be communicated by the Company and may include card payments, bank transfer or other cashless options. The Customer is responsible for ensuring that cleared funds are received by the Company when due.

5.3 Where the Customer fails to make payment in full when due, the Company may:

a) Suspend or cancel any Services.

b) Retain Goods in its possession until payment is received in full.

c) Charge interest on overdue amounts at a reasonable rate, from the due date until payment is received in full.

5.4 Any dispute regarding an invoice must be raised with the Company within seven days of the invoice date. Raising a dispute does not entitle the Customer to withhold payment of any undisputed amount.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as early as possible using an accepted communication method.

6.2 The Company may charge a cancellation fee as follows, unless otherwise stated at the time of booking:

a) More than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or credited at the Company’s discretion.

b) Between 24 and 72 hours before the scheduled start time: the Company may retain part or all of any deposit and may charge up to 50 percent of the estimated service cost.

c) Less than 24 hours before the scheduled start time or failure to provide access on the day: the Company may charge up to 100 percent of the estimated service cost.

6.3 If the Customer wishes to change the date, time, addresses, or scope of the Services, the Company will make reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may affect the price and may be treated as a cancellation and new booking in some circumstances.

6.4 The Company reserves the right to cancel or postpone a booking in the event of circumstances beyond its reasonable control, including but not limited to extreme weather, accidents, road closures, vehicle breakdowns, staff illness, or safety concerns. In such cases, the Company will seek to offer an alternative date or time. The Company will not be liable for any indirect or consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a) Ensuring adequate access for the Vehicle at collection and delivery points, including any necessary permissions for parking.

b) Complying with any applicable parking or access regulations and bearing any related charges, penalties or fines.

c) Properly packing, securing and labelling Goods, unless packing services have been agreed as part of the Services.

d) Removing or securing any fixtures, fittings or items that are not to be moved.

e) Ensuring that all Goods to be moved are ready for transport at the agreed start time.

7.2 The Customer must not request the Company to carry or handle any Goods that are hazardous, illegal, perishable (other than as agreed), or which may cause damage or injury.

7.3 The Customer is responsible for arranging appropriate insurance for their Goods. While the Company takes reasonable care, it is recommended that the Customer maintains suitable cover for moves and transport.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in the handling and transport of Goods. However, the Company’s liability for loss of or damage to Goods, whether arising from negligence or otherwise, is limited as set out in this section.

8.2 The Company will not be liable for:

a) Loss or damage arising from the Customer’s failure to properly pack, secure or label Goods, unless packing services were provided by the Company.

b) Loss or damage to fragile items where the Customer has declined recommended packing or protection.

c) Loss or damage resulting from wear and tear, inherent defects, or pre-existing damage.

d) Any loss or damage arising where the Customer or a third party has assisted with loading or unloading against the advice of the Company.

8.3 The Company’s total liability for any claim or series of related claims for loss of or damage to Goods will not exceed a reasonable sum per job, having regard to the nature and value of the Goods and the charges paid. If the Customer requires a higher level of cover, this must be agreed in writing before the Services commence and may be subject to an additional charge.

8.4 The Company will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of use, loss of opportunity or inconvenience, arising from or in connection with the Services.

8.5 Any claim by the Customer for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence of any alleged loss or damage.

9. Waste, Disposal and Environmental Regulations

9.1 The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste collection service and will not remove household refuse or unapproved waste.

9.2 The Company may, by prior arrangement, remove certain items for disposal at licensed facilities, subject to additional charges. The Customer must clearly identify any items for disposal and confirm that they are entitled to dispose of them.

9.3 The Customer must not request the Company to transport or dispose of hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, explosives, clinical or biological waste, or any items classified as hazardous under applicable regulations.

9.4 Where the Company agrees to dispose of items, it will do so in a lawful and responsible manner. Title to such items will pass to the Company at the point of collection for disposal. The Company will not be liable for any claim relating to such items thereafter.

10. Delays and Events Beyond Control

10.1 The Company will use reasonable endeavours to adhere to agreed times, but arrival and completion times are estimates and not guaranteed. Traffic, weather, road works, access issues and other factors may cause delays.

10.2 The Company will not be liable for any delay or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to adverse weather, accidents, vehicle breakdowns, traffic congestion, road closures, strikes, public events, or acts of authorities.

11. Insurance

11.1 The Company maintains appropriate insurance for its Vehicles and public liability in connection with its business operations, in accordance with applicable laws.

11.2 The Customer remains responsible for ensuring that their Goods are adequately insured during the move. The Customer should consult their own insurer regarding cover for removals, transit and temporary storage if applicable.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

12.2 Complaints should be submitted promptly with sufficient details to enable the Company to identify the booking and the nature of the issue. The Company will review and respond within a reasonable timeframe.

13. Data Protection and Privacy

13.1 The Company will collect and process personal information about the Customer for the purposes of handling enquiries, managing bookings, providing Services, and complying with legal obligations.

13.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such information with third parties except where necessary to provide the Services, to comply with law, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of such right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, arrangements or agreements.

15.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.

15.5 No person who is not a party to the contract between the Company and the Customer shall have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms and Conditions.

By confirming a booking or using the Services of Man with Van Chelsea, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.