These Terms and Conditions set out the basis on which Man With Van Chelsea provides removal, transport, delivery, packing support, and related moving services to customers in the UK. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear and fair agreement between the customer and the service provider, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the contract. Please read them carefully before confirming any service.

The expressions “we”, “us”, and “our” refer to the service provider operating as Man With Van Chelsea. The expressions “you” and “your” refer to the customer, including any person acting on the customer’s behalf. Where services are booked by a business, organisation, landlord, agent, or other representative, the person placing the booking confirms that they have authority to do so. These terms apply to domestic and commercial jobs unless otherwise agreed in writing.

A booking is considered a request for services and does not become binding until we have accepted it. We may provide an estimate or quotation based on the information supplied by the customer, including items to be moved, access conditions, floor level, parking, time requirements, and any special handling needs. If the customer’s actual requirements differ from the details provided at the time of booking, we may revise the price, timing, vehicle size, or staffing levels accordingly. Accurate information is therefore essential for a smooth and efficient move with our man and van Chelsea service.

Bookings may be made for one-off removals, single-item transport, student moves, furniture collection, office relocation support, or similar transport work. We reserve the right to refuse or cancel a booking if the service requested is unsafe, unlawful, impractical, or outside the scope of our operation. Any quotation is usually based on the information available at the time and may be subject to a minimum charge, waiting time, congestion, additional handling, or parking-related costs where applicable and reasonably incurred.

To secure a booking, we may request a deposit or advance payment. Unless otherwise stated, a booking is confirmed only once we have accepted the job and received any required deposit or pre-authorisation. We may also require proof of identity, ownership, or entitlement to move certain goods where this is reasonable or necessary. The customer must ensure that the pick-up and delivery addresses are accessible and that any building rules, loading restrictions, or permit requirements are disclosed in advance. Failure to provide accurate access information may result in delays or additional charges.

On the day of the service, the customer or an authorised person must be present at either the collection or delivery point, or otherwise make suitable arrangements for the job to proceed. If no one is available to give instructions, confirm inventory, or accept delivery, we may place items into storage or return them at the customer’s expense if this is practical. Any waiting time caused by late access, incomplete instructions, missing keys, or parking difficulties may be charged at the applicable hourly or waiting rate. This applies to all van and man Chelsea bookings unless expressly agreed otherwise.

Payments must be made in the manner agreed at the time of booking, and may include bank transfer, card payment, or another approved method. Unless a fixed price has been confirmed, charges are usually calculated on the basis of time spent, vehicle use, distance, loading conditions, and any additional services requested. Quotes may exclude unexpected extras such as dismantling, reassembly, carrying items over unusually long distances, stair carries, or repeated trips. If the job changes materially, we may amend the final invoice to reflect the actual service provided.

All sums are due in full by the agreed payment deadline. Where payment is due on completion, the customer must pay before or immediately after unloading unless we agree otherwise in writing. We may suspend or withhold services if payment is overdue or if there is a dispute over an undisputed part of the invoice. Late payments may attract interest and recovery costs to the extent permitted by law. Any promotional pricing, discount, or special offer applies only where the stated conditions have been met and cannot be combined unless confirmed by us.

The customer is responsible for ensuring that payment details are correct and that sufficient funds are available. If a third party pays on the customer’s behalf, the customer remains liable for the full amount if the third-party payment fails. Any refund, credit, or partial adjustment will be made only where we agree that it is due under these terms or under applicable law. We do not accept responsibility for bank charges, foreign exchange differences, or transaction fees incurred by the customer in making payment for a Man With Van Chelsea service.

Cancellation requests should be made as soon as possible. If the customer cancels after we have reserved time, staff, or vehicle resources, a cancellation fee may apply. The amount of any fee may depend on the notice given and the costs already incurred. For example, short-notice cancellations, same-day cancellations, or cancellations after arrival may be charged in full or in part if we are unable to reallocate the booking. This is intended to cover genuine loss of time and business incurred by our man with van Chelsea operation.

If the customer is running late, the customer must notify us promptly. A delay may result in rescheduling, waiting charges, or cancellation if the delay prevents the service from being completed within the booked period. We may cancel or postpone a job if access is unsafe, if the customer fails to cooperate, if the goods are misdescribed, or if circumstances beyond our control make performance impractical. In such cases, any sums already paid may be retained to cover costs and losses actually incurred, subject to statutory rights that cannot be excluded.

We may also cancel a booking where the customer breaches these terms, provides false or incomplete information, requests the transport of prohibited goods, or behaves in a threatening, abusive, or unsafe manner. We will use reasonable efforts to notify the customer of any cancellation or change, and where possible we will suggest an alternative time. However, we are not liable for indirect losses caused by cancellation where those losses are outside the scope of our legal responsibility. This includes loss of profit, loss of opportunity, or consequential business interruption.

Our liability is limited to the extent permitted by UK law. We will take reasonable care when handling and transporting items, but we are not responsible for loss or damage arising from pre-existing defects, inadequate packaging, unstable items, hidden weaknesses, or inaccurate instructions given by the customer. The customer should ensure that fragile, valuable, or sentimental items are properly protected. Where the customer asks us to move such items, they do so at their own risk unless we have expressly agreed additional cover in writing.

We do not accept liability for loss or damage caused by circumstances beyond our control, including adverse weather, traffic disruption, road closures, accidents not caused by our negligence, third-party interference, or acts of public authorities. We also do not accept responsibility for damage to walls, floors, lifts, bannisters, or door frames where access is tight and normal care has been taken, unless the damage is caused by our proven negligence. If the customer believes that an item has been damaged during the service, they must notify us within a reasonable time and provide evidence of the issue.

Any claim must be limited to the direct loss actually suffered and proved by the customer. We will not be liable for indirect or consequential loss, including business interruption, missed deadlines, loss of income, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. The customer’s statutory rights as a consumer are preserved where applicable.

Where the service includes the removal or disposal of unwanted items, the customer must disclose in advance what is to be taken away. Waste handling is subject to UK waste regulations, and we will only transport, collect, or dispose of items in a lawful manner. We do not accept hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, solvents, paints, oils, or any other controlled material unless we have expressly agreed to do so and hold the necessary permissions. The customer remains responsible for ensuring that no prohibited waste is handed over.

By instructing us to remove waste or unwanted goods, the customer confirms that they have the right to dispose of those items and that the items are not stolen, contaminated, or subject to any legal restriction. We may decline to take any item that appears unsafe, illegal, or unsuitable for transport or disposal. Where waste is accepted, it will be handled in accordance with applicable legislation and may be transferred only to authorised facilities or recyclers. The customer may be charged any reasonable costs associated with lawful disposal, including tipping fees or processing charges, where these are disclosed or reasonably necessary.

We may request that the customer signs a declaration confirming the nature of the waste or the ownership of the goods. If the customer misrepresents the contents of a load and that misrepresentation causes us loss, enforcement action, or additional disposal costs, the customer will be responsible for those costs. The customer agrees to indemnify us against any liability arising from unlawful, undeclared, or hazardous materials provided by the customer. This obligation applies equally to domestic clearances, office clearances, and any other waste-related part of a man and van Chelsea booking.

The customer must ensure that all goods are adequately packed, labelled, and ready for transport unless packing has been included in the agreed service. We may, at our discretion, assist with dismantling or assembling furniture, but we do not guarantee that every item can be handled in this way. The customer should remove loose items from drawers, disconnect appliances safely, and protect delicate surfaces before collection. We are not liable for damage caused by items being poorly prepared for transit.

Any estimates of time are approximate only and may vary depending on traffic, load size, access, lifting conditions, or the behaviour of other parties involved in the move. We will aim to perform the service with reasonable skill and care, but time schedules are not guaranteed unless we have expressly confirmed a fixed appointment window in writing. If a delay occurs, we will act reasonably and keep the customer informed where possible. This is particularly relevant where a Man With Van Chelsea booking depends on timed building access or coordinated delivery.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing by both parties. These terms, together with the accepted booking details and any written quotation, form the entire agreement between the parties relating to the relevant service, unless mandatory law requires otherwise.

The contract between the customer and Man With Van Chelsea is governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales, unless the customer is a consumer resident in Scotland or Northern Ireland and applicable law gives them the right to bring proceedings elsewhere. Nothing in this clause affects any mandatory consumer protections that apply under UK law.

By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The customer also confirms that they are authorised to arrange the service and to bind any third party on whose behalf the booking is made. These terms are designed to support a professional, reliable, and transparent van and man Chelsea service while keeping the booking process straightforward and the responsibilities of both parties clear.

The customer is encouraged to review all booking details before the service date, including item lists, address information, access arrangements, and any special instructions. If any information changes, the customer should notify us promptly so that the booking can be updated and any necessary adjustments can be made. Careful preparation helps reduce delays, avoid misunderstandings, and ensure that the service is delivered in a lawful and efficient manner.

In summary, these Terms and Conditions are intended to set sensible expectations for a UK moving service, including how bookings are made, how charges are calculated, how cancellations are handled, what liability applies, and how waste must be managed lawfully. They apply to all standard man with van Chelsea jobs unless a different written agreement has been made. If a conflict arises between these terms and mandatory legal rights, the law will prevail to the extent required.